Process Mapping
MAKE YOUR PROCESSES TRANSPARENT FOR ALL PARTIES INVOLVED
Transparency as the basis for efficiency and quality
In contrast to production processes, office processes and administrative workflows are almost invisible. In order to obtain a common picture here as a basis for process efficiency, the interrelationships must be made transparent!
Results after a process mapping workshop:
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Shared understanding of the process among all stakeholders
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Clarity about process and processing times, throughput times, work-in-process, interfaces, media discontinuities
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Clearly described and agreed target state
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Measures, subprojects and work packages to optimize the process
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Concrete next steps
The event can be structured both as training sessions and as a concrete workshop based on a real case study. In both cases, the participants are actively involved in the moderation (learning by doing).
Duration of the workshop / training: 1-2 days
Number of participants: 5-10 people from the affected areas
FLEXIBLE USE OF TOOLS
ALWAYS WHEN NEEDED
The method offers a whole range of useful tools that can be used in the workshop depending on the topic and the objective:
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Maps for process steps and work content
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Swimming lanes (Who does what?)
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Problem flashes and idea cards
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Percentage distribution of variants / errors / loops
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Stocks in process
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Data box (What data is available in the process)
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Timeline (processing time / setup time / lead time)
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Media bar for the media used for information processing
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Qualification analysis
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Process Stages / Clocking
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Documents, forms, input masks, work tools
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Theme parking (Important, but not now)
Workshop / training fee: from 1.900,- Euro plus statutory value added tax